RETURN & REFUND POLICY

RETURN & REFUND POLICY

WHAT IS YOUR RETURNS POLICY?
Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item. You will be notified at order stage if the item is a special item.
To return your order, please contact us by phone or email to confirm the return and then pack it securely and send it back to us, we must receive it back within 7 days of the date that you inform us that you are returning the item. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.

WHAT IS YOUR RETURNS ADDRESS?
RETURNS SECTION: Securall Fastenings, T34, Rowan Ave, Stillorgan Business Park, Sandyford, Dublin, A94 RT18, Ireland

WHAT IS YOUR REFUNDS POLICY?
We will process the refund due to you as soon as possible .In this case, we will refund the price of the goods in full, (excluding delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is not used.

WHAT IF MY ORDER IS FAULTY OR DAMAGED?
If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. Please send images and your order number to [email protected]. 

WHAT IF I HAVE RECEIVED THE WRONG ITEM?
If you suspect you’ve received the wrong item, please send a photo and your order number to [email protected] and we will endevour to resolve the issue for you as soon as possible.