RETURN & REFUND POLICY
WHAT IS YOUR RETURNS POLICY?
We are governed and adhere to, the EU Distance Selling Regulations. This means we will accept returns within 14 days and offer a full refund as long as the item/s are unused, unopened and still in the original packaging.
Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item. You will be notified at order stage if the item is a special item.
To return your order, please contact us by phone or email to confirm the return and then pack it securely and send it back to us, we must receive it back within 7 days of the date that you inform us that you are returning the item. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.
WHAT IS YOUR RETURNS ADDRESS?
Please return your order to us at Securall Fastening, Unit T34, Rowan Ave, Stillorgan Business Park, Sandyford, Dublin, A94 RT18, Ireland
WHAT IS YOUR REFUNDS POLICY?
If you cancel your contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the goods in full, (excluding delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is not used.
WHAT IF MY ORDER IS FAULTY OR DAMAGED?
If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. Please send images and your order number to [email protected] If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturers terms and conditions.
WHAT IF I HAVE RECEIVED THE WRONG ITEM?
If you suspect you’ve received the wrong item, please send a photo and your order number to [email protected] we will endeavour to resolve the issue for you as soon as possible.